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| Are discounts available for an individual student purchasing a ticket? |
| Are there day tickets? |
| Are there group tickets? |
| Are there reserved tickets for conference participants? |
| Are there tickets for groups of students and senior citizens? |
| Can a school book or prepurchase student group tickets? |
| Can an invoice be issued for ferry crossings? |
| Can bulky objects be transported? |
| Can I get to Punta Sabbioni with a student group ticket? |
| Can I get to the island of Lido with a student group ticket? |
| Can I pay with a credit, POS or cashpoint card at ferry ticket offices? |
| Can the carnet of tickets valid for boat lines also be used on city lines on the mainland and vice versa? |
| Do Congress Cards include free tickets? |
| How can I book a €6.50 one-way ticket? |
| How can I book a student group? |
| How can I buy tickets for sports clubs? |
| How can I pay for a student group ticket and where can I collect it? |
| How much hand luggage can be carried? |
| Is smoking allowed on ACTV boats and buses? |
| Is there a family ticket? |
| Is there an additional charge for luggage? |
| Up to what age are the special facilities for students available? |
| Up to what age can children travel free? |
| What is the most common type of ticket for someone wanting to make one, at most two, trips and not in possession of a resident's season ticket? |
| Where can booked tickets be collected? |
| Where can I buy ACTV tickets? |
| Which categories are authorised to travel free of charge on public transport? |
| Must I validate my ticket when I board a bus or boat? |
| Can I buy tickets on ACTV buses and boats? |
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| Are discounts available for an individual student purchasing a ticket? |
| There are currently no discounts available. |
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| Are there day tickets? |
Actv has introduced 12h, 24h, 36h, 48h, 72h tickets
. These allow unlimited travel and can be used on all ACTV buses and boats operating in the Venice Local Authority Area, with the exception of Alilaguna, Clodia and Fusina lines.
The tickets are valid from 12, 24, 36, 48 or 72 hours from validation and cost respectively €16.00, €18.00, €23.00, €28.00 and €33.00. They can be used on all lines, including buses on Lido and the Mestre urban network.
They can be bought directly from ticket offices or booked and prepaid exclusively by bank transfer by sending an-mail to turismoeventi@velaspa.com . A copy of the bank transfer must be sent by fax at least a week before pick-up of the tickets to (+39)-041-2722673 .
The tickets can be picked up from the agreed Hellovenezia ticket office on presentation of the operator's voucher. |
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| Are there group tickets? |
| Special terms are available for organised groups, groups of senior citizens of at least 20 persons and groups of students. |
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| Are there reserved tickets for conference participants? |
A Congress Card is available for participants at meetings, congresses and conferences.
It is named and not transferable and must always be accompanied by an identity document.
It has a maximum validity of 8 days and a minimum number of 90 can be requested.
To obtain the card, it must be booked via the Trade Office, via e-mail to turismoeventi@velaspa.com or by fax to (+39)-041-2722673, indicating the congress organisers, place and date of the congress and exact number of participants.
The card will be consigned pre-stamped with the period of validity (from to ).
The name of the participant will be inserted after delivery by the applicant. Once issued, the validity cannot be extended.
Cards must be picked up from the previously agreed Hellovenezia ticket office. |
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| Are there tickets for groups of students and senior citizens? |
For groups of students and senior citizens, there are tickets costing €4.00 covering two trips per day, excluding boat line 1. They are reserved for groups of at least 14 students from the European Union and groups of at least 20 senior citizens over 65.
The group must travel together and be in possession of a list of participants. It may not be used on the number 1 boat line.
The tickets must be bought directly from the ticket office, unless they are purchased through a travel agency. |
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| Can a school book or prepurchase student group tickets? |
They cannot be booked or prepaid at the Hellovenezia Trade office.
They can, however, be purchased directly from Hellovenezia ticket offices on presentation of a list of the students' names bearing the stamp of the school. |
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| Can an invoice be issued for ferry crossings? |
| Season ticket holders can request an invoice at the Hellovenezia ticket office at Lido Santa Maria Elisabetta. Those without a season ticket must ask for an invoice at the same time as they purchase a ticket. |
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| Can bulky objects be transported? |
| Objects of up to 150 cm as the sum of the three dimensions can be transported. Each ticket allows the passenger to carry hand luggage of up to 120 cm as the sum of the three dimensions free of charge. Objects considered dangerous or explosive may not be carried. |
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| Can I get to Punta Sabbioni with a student group ticket? |
| Punta Sabbioni can be reached with a student group ticket by taking the boat at San Marco-San Zaccaria Pietà, or Fondamenta Nove. |
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| Can I get to the island of Lido with a student group ticket? |
| The island of Lido can be reached with a student group ticket on the 51 or 52 line or ferry. The cost for transporting a bus on the ferry is €58.00 one way. The driver pays a full one-way ticket costing €6.00 one way. |
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| Can I pay with a credit, POS or cashpoint card at ferry ticket offices? |
| You can pay by cash only. |
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| Can the carnet of tickets valid for boat lines also be used on city lines on the mainland and vice versa? |
| For administrative reasons, it is not possible to use carnets of boat tickets on mainland buses, or carnets of bus tickets on boat lines. |
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| Do Congress Cards include free tickets? |
| There are no free tickets, but after the first 200 Congress Cards requested, various classes of discount are available according to numbers. |
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| How can I book a €6.50 one-way ticket? |
To book €6.50 one-way tickets, you must send an e-mail to the Hellovenezia trade office at turismoeventi@velaspa.com, indicating the number and type of the tickets and the pick-up date and place.
It is very important to indicate the pick-up date. This does not necessarily correspond to the use date. |
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| How can I book a student group? |
Student group tickets can be booked and prepaid at the Hellovenezia Trade office after sending a request by e-mail to turismoeventi@velaspa.com or a fax to (+39)-041-2722673.
Following this, the Trade Office will send confirmation of payment procedures and the pick-up point. |
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| How can I buy tickets for sports clubs? |
Tickets for sports clubs must be bought through the Hellovenezia Trade office by sending an e-mail to turismoeventi@velaspa.com or a fax to (+39)-041-2722673, including a list of the players' names on the club's CONI headed paper and indicating the time, place and date of the match.
Payment must be by bank transfer, sending a copy of the transfer by fax to the Trade Office.
The tickets can then be picked up from the Hellovenezia ticket office indicated previously.
Alternatively, they can be paid for and picked up directly in a Hellovenezia ticket office on presentation of a list of the players' names, the CONI club's stamp and the time, place and date of the match. |
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| How can I pay for a student group ticket and where can I collect it? |
| You can pay for a student group ticket by bank transfer only. Tickets can be collected from Hellovenezia ticket offices, on presentation of a list of the students' names with the stamp of the school and the operator's voucher. A copy of the payment must be forwarded by fax to the Trade office at least a week before the pick-up date. |
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| How much hand luggage can be carried? |
| Two pieces of luggage or packages no larger than 120 cm as the sum of the three dimensions can be carried free of charge. Following payment of the current rate, each passenger can transport no more than three items on the boats and two items on the buses measuring up to 150 cm as the sum of the three dimensions. |
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| Is smoking allowed on ACTV boats and buses? |
| Smoking is not allowed on ACTV boats and buses and relative structures, waiting rooms, landing stages, ticket offices, etc. |
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| Is there a family ticket? |
| There is no family ticket as such, but there are ?9.00 tickets for organised groups consisting of a minimum of 20 people. These tickets cover two trips in a day, the group must travel together and be in possession of a list of participants. This type of ticket cannot be used on the number 1 boat line. Request and payment must be made in advance through the Vela Trade Office. |
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| Is there an additional charge for luggage? |
| Each ticket includes hand luggage of up to 150 cm as the sum of the three dimensions. There is a supplement of €6.50 for all additional baggage. |
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| Up to what age are the special facilities for students available? |
| Special "Student" prices are available up to 26 years of age. The only exception is the Rolling Venice offer, available up to 29 years of age. |
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| Up to what age can children travel free? |
| Children travel free up to the age of four, only when accompanied by an adult. On boats, pushchairs and prams travel free. |
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| What is the most common type of ticket for someone wanting to make one, at most two, trips and not in possession of a resident's season ticket? |
The most usual type of ticket is the normal one-way ticket costing €6.50. It is valid on any line except the Alilaguna, Clodia and Fusina lines.
Changes to other lines are allowed, but not return travel. Valid for 60 minutes from validation, including with interruptions. |
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| Where can booked tickets be collected? |
Booked tickets can be collected at Hellovenezia ticket offices throughout the Venice area, including Lido, Murano, Burano, Punta Sabbioni, Sottomarina, Chioggia, Dolo, Mestre and "Marco Polo" airport. The ticket office where the ticket will be issued will be established at the moment of booking.
To pick up the tickets, present the voucher at the agreed Hellovenezia ticket office. |
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| Where can I buy ACTV tickets? |
| At Hellovenezia ticket offices or authorised outlets displaying the ACTV sticker (tobacconists, bars and newsagents). |
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| Which categories are authorised to travel free of charge on public transport? |
The following categories can travel free of charge on ACTV public transport: Magistrates, the Forces of Order (officials, non commissioned officers and privates, women's police force), State Police (all agents), Carabinieri (officials, non commissioned officers and privates), Customs Inspectors (agents), Revenue Corps (officials, non commissioned officers and privates), Excise and Revenue Police (inspectors), Ministry of Finance (criminal investigation department and revenue police, technical personnel), Prisons and rehabilitation centres (wardens), Fire fighting forces (Firemen and auxiliaries), Traffic control authority (all employees), ANAS officers (all employers), Region, Province and City councils (security personnel on duty), Venice and Chioggia port authority (personnel on duty), Forestry Corps, UTIF officers and agents, State and Regional officers responsible for security and unions on provincial navigation and the provincial doctor, Officers of the MCTC inspectorate general, Members of Parliament, Members of the High Council of Public Works, Prefect of Venice, Local Authority Councillors and the Secretary of Venice Local Authority, senior citizens over 75 in possession of an "over 75 two-network urban season ticket".
The following categories can travel free of charge on ACTV extraurban public transport: Officers of the MCTC inspectorate general, ANAS officers, Carabinieri, the Forces of Order, the State Police, Prison wardens, the Revenue Corps, the Forestry Corp, the Municipal Police, Full and auxiliary firemen and Traffic police. |
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| Must I validate my ticket when I board a bus or boat? |
| Tickets must be validated when you board the bus or boat. |
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| Can I buy tickets on ACTV buses and boats? |
| Tickets can be bought on all boats, on condition they are requested from a member of crew immediately when you board the boat. On buses, tickets can be bought only on Sundays, Bank Holidays, during the evening and at night. Procedures and times vary according to area. The on-board boat ticket costs €1.50 for Cartavenezia holders and €6.50 full price. On buses, a supplement of €0.80 is applied. |
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ACTV - Tickets
Call Center (+39) 041 24.24
